Pesquisa de Satisfação em Help Desk e Service Desk

Apresentação
Introdução
PDF’s do curso
Benefícios
Dilema
Métodos de pesquisa – parte 1
Métodos de pesquisa – parte 2
Como construir formulários
O que fazer com os resultados
Ferramentas
NPS – Net Promoter Score
Comentários finais – parte 1
Comentários finais – parte 2
Prova de Pesquisa de Satisfação
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Benefícios

Pesquisa de Satisfação em Help Desk e Service Desk Benefícios
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